If it isn't right, we make it right.
Unopened products can come back within 30 days. Anything damaged, defective, or shipped in error gets replaced or refunded on our dime. No restocking fees, no arguing, no form letters.
30 days
From the day your order is delivered or picked up.
No restocking fee
We don't claw back a percentage for taking a product back.
Refund or exchange
Your choice. Refunds go to the original payment method.
7 days for damage
Report damaged, wrong, or missing items within a week of delivery.
Starting a return
- 01
Email us within 30 days
Send your order number, what you're returning, and why. A photo helps if something's damaged. No portal login, no RMA maze.
- 02
We confirm and send instructions
Usually the same business day. If the return is on us, a prepaid shipping label comes with that email.
- 03
Pack it up
Original packaging where possible, with any manuals or accessories. Products need to be unopened and unused unless they arrived damaged.
- 04
Refund issued
We inspect on arrival and refund within two business days. Your bank posts it in another 3-5.
What we take back
- —Unopened products in original, resalable condition
- —Anything that arrived damaged, defective, or expired
- —Wrong item shipped, or items missing from the box
- —Fencing, tools, and hardware that haven't been installed or used
- —Apparel and merch that hasn't been worn or washed
What we can't
- —Opened animal health products, vaccines, or anything requiring cold-chain handling — health regulations, not our preference
- —Opened feed, supplements, and medicated products
- —Used or installed equipment, cut wire, or cut-to-length goods
- —Special-order and custom items brought in specifically for you
- —Clearance items marked final sale
If a non-returnable product arrives damaged or defective, it's still covered. Call us.
Returns questions
Returns are shipped to 4918 50 St, Millet, AB T0C 1Z0 — but please email us first so we know it's coming and can match it to your order. See shipping and delivery for rates and transit times.
Start a return
Message us with your order number and we'll take it from there — usually the same business day.