Frequently Asked Questions
Shipping, pickup, returns and everything else customers ask us most. Still stuck? Send us a note — we answer email all day.
How much is shipping?
Shipping is free on orders over $199.99. Under that, a flat shipping rate applies to any address in Canada, no matter how many items are in your order — you'll see it at checkout. Orders over $150 also automatically get 5% off the subtotal.
How long does delivery take?
Orders ship from Millet, Alberta via Stallion Express and usually arrive in 2-5 business days depending on where you are in Canada.
Can I pick up my order in store?
Yes. Choose in-store pickup at checkout and there is no shipping charge. Orders are ready for pickup within 24–48 hours, and we email you the moment yours is ready. Pick up at 4918 50 St, Millet, AB T0C 1Z0.
What are your store hours?
Monday to Friday, 9 a.m. – 5 p.m. Closed Saturday and Sunday. You can reach us by phone at (403) 679-5334.
Do you ship outside Canada?
Not right now. We ship to Canadian addresses only, which keeps pricing in Canadian dollars with no surprise duties at the border.
What payment methods do you accept?
All major credit and debit cards are accepted through our secure checkout. Prices and charges are in Canadian dollars.
What is your return policy?
Unopened products in original condition can be returned within 30 days of delivery. Email us first and we'll walk you through it. Certain animal health products cannot be returned once opened for safety reasons.
Do you offer wholesale or volume pricing?
Yes. Larger operations and dealers can request volume pricing through our wholesale inquiry page and we'll get back to you directly.
Is everything in stock?
Our catalog is stocked through our wholesale partners, so items you order are brought in and shipped or made ready for pickup within the normal lead time. If anything is delayed, we email you rather than leaving you guessing.
How do I get in touch?
Email is fastest and every message lands with our team — no ticket queue. Use the contact page or call the store during business hours.